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"I am grateful for the chance to be a part of the CCLI community. There is no greater or stronger organization in the world than our Lord's church. And CCLI continues to strongly support and bless this church. CCLI is a strong foundation for worship music today."
~ Chris Tomlin - Songwriter, Artist / Worshipper

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Flash player 8.0 or higher is installed, but I can't see any of the lead sheets or chord charts or hymn sheets in SongSelect (or part of the page is missing)

Tuesday March 6, 2007

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Adobe has a helpful page outlining why this happens:

How to fix most Flash problems

They explain that this is usually because an upgrade of the Flash player didn't complete successfully, even if it sometimes works.

This Adobe Flash TechNote is from: http://www.adobe.com/go/tn_19166 :

The most common reasons that Flash content fails to display are:

Restricted User accounts are unable to display Flash Player content
After successful installation under the Windows Administrator account, Restricted User accounts are unable to display Flash Player content. This issue has been reported on Microsoft Windows XP Service Pack 2 systems and occurs sporadically. It may also affect other versions of Windows, such as Windows 2000.

If you installed Flash Player 8.0.24.0 prior to April 6, 2006, then you must remove it using the Flash Player uninstaller released on May 11, 2006. Remove Flash Player using the instructions in How to uninstall the Adobe Flash Player (TechNote 14157).

Flash Player detection failure with websites that use VBScript detection
Websites that use VBScript detection for Flash Player may fail in Microsoft Internet Explorer. This VBScript detection issue is resolved by running the Flash Player uninstaller released on May 11, 2006 (version 3.0.0.17) or later, and reinstalling the latest Flash Player. For more information regarding this issue, see Flash Player detection failure with websites that use VBScript detection (TechNote 7d1862a).

Pop-up blockers blocking Flash
The most common cause of Flash movies failing to display is the presence of pop-up/ad blocker software that specifically targets Flash content. To find out more about this issue, see Flash movies do not appear after installing the Flash Player (TechNote 19091).

Internet Explorer Settings on a Macintosh
On Mac OS, there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display, and then ensure that the Enable Plug-ins option is selected.

Internet utilities blocking ActiveX
Some Internet utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you can't view Flash movies in Internet Explorer.

What if the Flash Player installer fails?
A damaged system registry or incorrect permissions in the registry
If Flash Player fails to install on Windows Internet Explorer but does install with other browsers on the same machine, there may be an issue with the system registry. To find out more about this issue, see Troubleshooting the system registry issues that prevent Flash Player installation (TechNote 400116)

For more troubleshooting, go to www.adobe.com; select support; under Technical support for products select Flash Player Support; under Option 2 select Adobe Flash Player for Windows and Macintosh; under Troubleshooting select Try this first: How to fix almost all Flash Player issues




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